All merchandise returns must be submitted within 30 days of the original shipment date. All return requests must include a copy of the original invoice. We accept clothing that has not been washed or worn and music that has not been opened. We cannot accept returns on DVD, videotapes. All customers returning merchandise for exchange or refund must pay normal shipping charges. All customers returning merchandise for refund must pay a 10% restocking charge. All returns resulting from WLE Inc. error will be handled free of charge. If you have a question, call WLE Inc. customer service at: 1-800-700-3698, Monday-Friday, 9:00 a.m. 6:00 p.m. Pacific Standard Time.